Customer Experience Management Trainee (New Grads)

Carvana•Chandler, AZ

16d•Onsite

About The Position

This is an 18 to 24 month leadership development program that leads to an operations leadership role in one of our last mile delivery locations, iconic car Vending Machines, or new car showrooms across the country. Even better than that, every six months you'll apply what you’ve learned through mentorship and coursework to get certified in a different part of how Carvana actually operates. The Leadership Development Program starts where many Carvana leaders did, the Market Operations Customer Advocate role. Along with creating memorable experiences on the driveway or at our state of the art Car Vending Machine, you’ll also: Put our AI and products to work every day (we're a tech company that also sells cars), learning the systems that move a car from click to customer. Learn how a world-class fulfillment operation moves cars, haulers, and people from first to last mile, and build the skills to lead one. Drive our signature car hauler (the image of Carvana on the road that we designed ourselves) to deliver a curated experience that our customers will never forget. Get your hands on the whole operation, from the detail bay to the driveway, learning the work by doing it instead of reading about it. Learn and work at our unmistakable car Vending Machines. Develop leadership skills and credentials that will unlock career opportunities in driving fast-growth operations.

Requirements

Earned your Bachelor's degree in the last three years
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
Frequent driving requires excellent visual acuity and manual dexterity.
Must be at least 21 years of age and possess a valid driver's license.
Must be able to read, write, speak, and understand English.

Nice To Haves

You're drawn to customer-obsessed operations that are tech-forward, fast-growing, and complex enough to never get boring.
You're curious how a real company actually runs, end to end, not just the part in front of you.
You want a program with a real finish line, one built to launch you into operations leadership.

Responsibilities

Put our AI and products to work every day (we're a tech company that also sells cars), learning the systems that move a car from click to customer.
Learn how a world-class fulfillment operation moves cars, haulers, and people from first to last mile, and build the skills to lead one.
Drive our signature car hauler (the image of Carvana on the road that we designed ourselves) to deliver a curated experience that our customers will never forget.
Get your hands on the whole operation, from the detail bay to the driveway, learning the work by doing it instead of reading about it.
Learn and work at our unmistakable car Vending Machines.
Develop leadership skills and credentials that will unlock career opportunities in driving fast-growth operations.

Benefits

Competitive, Performance-Based Compensation
401(k) with Carvana match
Opportunity for overtime during busy seasons
100% Company Paid Healthcare Premiums
Dental + Vision benefits
Wellness program to support mental, physical and financial health
Pet care savings program
Generous paid time off (13 days for the first year, increases to 20 days thereafter)
Carvana Shares (granted annually)
Employee Stock Purchase Plan discount