Customer Experience Representative - Remote - CA
About The Position
Kellermeyer Bergensons Services (KBS) has an immediate full-time opportunity to join their customer service team as a Customer Experience Lead. KBS has been providing essential facility services in North America for over fifty years, helping clients maintain clean and healthy operations. The company culture is driven by core values of trust, reliability, service, and doing things the right way, embracing a diverse and inclusive workforce. This position is a full-time, remote opportunity, requiring the candidate to be located in California. The Customer Experience Lead will be responsible for day-to-day operations, data integrity, and communication within a fast-paced, ever-changing environment, focusing on problem-solving and customer service.
Requirements
- 3+ years’ experience in customer service/ administrative role
- Previously have worked with B2B customers
- Proficient knowledge of Excel – formulas, filtering, sorting, VLOOKUP, Pivot Tables
Responsibilities
- Assist customer service call team members daily in responding to customer and vendor inquiries.
- Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints.
- Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues.
- Maintain detailed records of written and verbal communication.
- Provide detailed and accurate information for quarterly business reviews, executives, and customers.
- Identify, record, and track unresolved complaints, direct outstanding issues to the appropriate resources for resolutions.
Benefits
- medical
- dental
- vision
- prescription drugs
- Paid Time Off
- Paid Holidays
- Sick Time
- Life Insurance
- Supplemental Health Insurance (E.G., Accident)
- 401k plan with a match or Non-qualified Deferred Compensation Plan
- Pet Insurance
- Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
