Customer Experience Lead

Mackenthun's Fine Foods - Minnetrista•Minnetrista, MN

2d•$17 - $22•Onsite

About The Position

Join our team as a Part-Time Customer Experience Lead! This role is perfect for someone who enjoys helping people, solving problems and making sure our customers have a great experience. Night and weekend availability needed.

Requirements

High School Diploma or Equivalent
Proven experience in a customer service or coordination role, preferably within a fast paced environment
Must be able to speak, read and write the English language
Strong problem solving abilities with a customer focused approach
Strong organizational and multi tasking skills
Ability to work effectively independently and as part of a team
Comfortable using Google Suite

Responsibilities

Handle customer complaints and escalations in a professional and effective manner
Coordinate and help manage day-to-day customer service operations, ensuring timely and efficient service delivery
Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service
Process order, returns, and exchanges according to company policies
Assist with training and development of cashiers and courtesy clerks
Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management
Ensure compliance with all relevant policies, procedures, and legal requirements