Customer Experience Expert - Reception and Call Center (FT)
About The Position
This is an active, on-your-feet role where you’ll move around the facility, support families face-to-face, and help keep our lobby organized and running smoothly. You’ll greet families, handle lesson registrations, answer questions, and make each guest feel valued — all while working in a positive, team-oriented setting. Waterworks Aquatics is a premier swim school with over 35 locations across California and Colorado. We teach children (ages 3 months and up) and adults how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique. Every role in our company supports that mission — including yours.
Requirements
- Passion — you genuinely enjoy helping others and creating positive experiences.
- Adaptability — you stay calm and professional while juggling multiple tasks.
- Integrity — you handle payments, information, and communication responsibly.
- Approachability — you communicate with warmth and empathy in person and by phone.
- Drive — you’re comfortable discussing lessons with families and helping them enroll.
- At least 17 years old with a minimum of 2 years of customer service experience.
- High school diploma or equivalent; strong verbal communication and computer skills.
- Proficient typing (40+ WPM) and comfort with basic POS systems.
- Weekend availability required.
Responsibilities
- Be the welcoming face of Waterworks — greet and assist families in person and over the phone.
- Register new customers, schedule lessons, process payments, and manage accounts.
- Communicate clearly and help families choose the right lesson packages.
- Listen with empathy and find creative solutions to meet families’ needs.
- Enjoy interacting with children and families in a lively, fast-paced environment.
- Help maintain a clean and safe lobby by wiping down surfaces, keeping floors dry, and restocking supplies as needed.
- Work as part of a supportive team to reach registration and retention goals.
Benefits
- Employer-subsidized Medical, Dental, and Vision insurance.
- Short-term and Long-term disability insurance and EAP program.
- 401(k) with company match.
- Paid training and performance reviews every six months.
- Appreciation events and company parties throughout the year.
- Employee discounts and opportunities for professional growth.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
