High School Internship Program, Customer Experience Enablement Intern
About The Position
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Program Overview Are you a high performing student who demonstrates leadership, curiosity, and a desire to make an impact? A High School Internship at The Hartford Financial Services Company offers valuable exposure to a real-world Fortune 200 environment where you will build relevant skills, strengthen core competencies, and gain insight into the fast paced world of corporate information technology. You will be paired with an experienced IT mentor who will guide your learning and help you explore innovative technology services. What You Can Expect A highly inclusive, supportive, structured, and rewarding internship experience New Intern Orientation with computer, application, and system training Meaningful assignments that enhance customer service, strengthen IT stability, and support compliance Dedicated mentorship and structured feedback Scheduled sessions with senior executive leaders across The Hartford Functional Team The Collaboration and Customer Experience Team manages enterprise-wide IT services for The Hartford, including Microsoft 365 platforms: Microsoft 365 applications such as Word, Excel, PowerPoint, Outlook, and OneNote Microsoft Copilot SharePoint Online Microsoft Teams We are seeking interns who are eager to learn, motivated to build technical and customer facing skills, and ready to help innovate new ways of working. As a Collaboration and Productivity Intern, you will support virtual training programs and assist in developing high quality training materials for enterprise users.
Requirements
- Self motivated with mature and professional conduct
- Strong oral and written communication skills
- Eagerness to learn and apply new information quickly
- Analytical, problem solving, and decision making abilities
- Ability to build and maintain positive working relationships
- Team oriented, collaborative, and open to feedback
- Effective time management and prioritization skills
- Commitment to delivering an excellent customer experience
- Experience with Microsoft 365 or Google Workspace
- Familiarity with Windows 10 and Microsoft productivity tools preferred
- Reliable transportation required for onsite work
- Must meet State of Connecticut employment eligibility requirements and successfully complete a background check
Nice To Haves
- Technology related curriculum preferred
- Teacher recommendations preferred
- Participation in school clubs, extracurricular activities, community programs, or volunteer initiatives preferred
Responsibilities
- Assist in developing content for presentations and training sessions
- Create concise and professional how to and FAQ documentation
- Support customer questions in Teams discussion boards by researching and resolving issues
- Collaborate with teammates to troubleshoot and solve problems
- Recommend and produce creative training materials including live action and animated videos
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
