Customer Experience & Digital Content Specialist

Pogue Automotive Group • Powderly, KY

8d • Onsite

About The Position

We are looking for a high-energy, multi-talented individual to be the first point of contact for our customers—both when they walk through our doors and when they scroll through their feeds. As our Customer Experience & Digital Content Creator , you will balance professional front-desk operations with the creative execution of our social media presence.

Requirements

• Dual-Threat Personality: You are organized enough to manage a busy phone line but creative enough to know which trending audio will work for a Reel.
• Tech Savvy: Expert-level knowledge of Instagram, TikTok, and Facebook. Experience with basic editing apps (CapCut, Canva) is a huge plus.
• Professionalism: You understand that in a dealership, "looking the part" matters.
• Adaptability: You can pivot from a complex customer inquiry to grabbing your phone to film a lightning-fast "New Arrival" video.
• 1+ years in a customer-facing role (Receptionist, Retail, or Hospitality).
• A portfolio or "feed" of social media content you have created (personal or professional).
• A passion for cars is a must!

Nice To Haves

• Experience with basic editing apps (CapCut, Canva) is a huge plus.
• Experience in the automotive industry is a plus

Responsibilities

• Digital Content Creation
• Capture the Win: Take high-quality photos and videos of "Sold" deliveries and happy customers.
• Inventory Spotlights: Create engaging Reels/TikToks featuring new arrivals, "Car of the Week," or unique features on the lot.
• Engagement: Monitor comments and DMs during downtime at the desk, ensuring a fast response time for potential leads.
• Reception & Showroom Support
• First Impressions: Greet every customer with a professional and welcoming attitude as they enter the showroom.
• The Switchboard: Manage a multi-line phone system, directing calls to Sales, Service, or Parts with speed and accuracy.
• Administrative Assist: Provide light clerical support to the sales & service teams, such as filling out key tags, stock tags and making service calls.

Benefits

• Financial Security: Retirement plan with percentage match and employer-provided life insurance
• Health & Wellness: Medical, Dental, and Vision insurance.
• Time Off: Paid holidays and accrued time off starting from your first month of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed