3-month fixed term contract Customer Experience Digital Associate English/French

Sézane • New York, NY

10d • Onsite

About The Position

Sézane is seeking a Customer Experience Digital Associate for a 3-month fixed-term contract (24 hours/week) to contribute to the next chapter of Sézane’s journey. This position is based in our New York City office (SoHo). The role involves responding to customer inquiries across various channels, adopting a proactive approach with a strong focus on service excellence, suggesting initiatives to improve customer experience, handling complaints and resolving disputes, and providing high-quality product information and procedural details with proper follow-up.

Requirements

• Fluent in both English and French
• Love writing and have impeccable spelling and grammar skills
• Agile and capable of handling a high volume of requests with rigor and empathy
• Positive, patient, rigorous, and organized individuals
• Capable of working in a team and meeting daily goals with a positive attitude

Responsibilities

• Respond to customer inquiries across various channels (email, WhatsApp)
• Adopt a proactive approach toward our customers, with a strong focus on service excellence
• Proactively suggest initiatives to improve the overall customer experience
• Handle complaints and resolve disputes
• Provide high-quality product information (features, availability, etc.) or any other useful details, communicate clearly on procedures (purchases, returns, exchanges), and ensure proper follow-up.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed