Customer Experience (CX) Support Specialist - WSS

Foot Locker•Los Angeles, CA

72d•$70,500 - $75,000•Onsite

About The Position

This position will play a key role in strengthening communication for store teams. The role is responsible for strategizing and delivering clear, impactful communication using different platforms. The candidate will also support the CX team in creating engaging content and supporting program implementations. This role is ideal for a creative personality who can break down information into digestible communication, while also collaborating cross functionally to support store wide initiatives. Time will also be spend partnering with our FIELD FOX (Field Operations expert) to track and communicate our Store projects.

Requirements

Bachelor’s degree in Communications, Business, Marketing, or related field preferred; equivalent experience considered.
2+ years of experience in communications, employee experience, training, retail operations, or related field.
Experience supporting cross functional projects and creating communication content.
Retail or multi location experience preferred.
Proficiency in Microsoft Office applications, including Excel and PowerPoint.
Strong written and verbal communication skills.
Ability to simplify complex information into clear, engaging messaging.
Strong organization skills with attention to detail.
Ability to manage multiple priorities in a fast paced environment.
Collaborative and able to build partnerships across teams.
Ability to travel to stores occasionally as business needs require.

Nice To Haves

Experience with Canva, presentation tools, and AI tools preferred.

Responsibilities

Deliver clear, concise, and timely communications to stores.
Develop written, video, and/or visual communications including but not limited to announcements, updates, and huddle board content.
Support communication planning for major events and initiatives.
Assist in maintaining a consistent voice and format across all communication platforms.
Create guidelines and templates to align messaging across all stores.
Partner with other departments to build communication for their new tools/updates and ensure message is clear.
Continuously evaluates the performance of CX Initiatives for effectiveness, continuity & consistency.
Simplify complex information into easy to digest docs such as checklists, one pagers, video explainers, and FAQs.
Continuously evaluates the performance of CX Initiatives for effectiveness, continuity & consistency.
Assist in managing communication platforms such as email, WSS Intranet, Engage and Task Management platform.
Continue identifying and implementing new digital tools to elevate communication.
Partners with L&D Manager and VP of CX for continued support with training materials.
Support CX team with any additional projects as needed.