Customer Experience (CX) Practice Lead - Google Cloud (Gemini Enterprise)
About The Position
As a Gemini Enterprise Customer Experience (CX) Practice Lead, you will drive the growth and market leadership of Capgemini’s Gemini Enterprise CX business on Google Cloud. This role sits at the intersection of AI strategy, go-to-market execution, and client transformation, with accountability for building executive relationships, shaping demand, and scaling adoption of AI-powered CX solutions. You will act as a thought leader and growth driver, partnering with sales, delivery, and Google stakeholders to originate opportunities, define AI-led CX strategies, and accelerate customer time-to-value.
Requirements
- 10+ years in presales, solution architecture, or technical consulting roles with a focus on cloud and AI technologies.
- Deep expertise in Google Cloud Platform, Customer Experience, and Generative AI technologies.
- Strong communication and relationship-building skills with executive and technical audiences.
- Ability to travel up to 50% of the time.
Nice To Haves
- Google Cloud certifications (e.g., Professional Cloud Architect, Network Engineer, ML Engineer) are a plus.
- Experience identifying AI use cases to solve customer challenges or selling customer experience.
- Strong background in business case development and transformation roadmaps.
- Experience working with cross-functional teams, including sales and delivery teams to build business cases for transformation and accompanying plans for implementation.
- Experience working with and managing partners in complex implementation projects, including hyperscalers.
Responsibilities
- Drive CX + AI Growth Strategy: Lead the definition and execution of go-to-market strategies for Gemini Enterprise CX, driving pipeline growth through strategic deal origination and account expansion.
- Executive Engagement & Advisory: Act as a trusted advisor to C-level stakeholders, shaping AI-driven CX transformation strategies and influencing long-term investment decisions.
- Thought Leadership: Lead AI-first CX strategy conversations and develop differentiated market narratives based on emerging trends and innovations.
- Account & Ecosystem Collaboration: Partner with Google Cloud, Capgemini teams, and delivery and business line teams to align cross-functional efforts and deliver unified customer outcomes.
- Adoption & Value Realization: Drive successful adoption by removing barriers, accelerating time-to-value, and ensuring measurable business impact across strategic engagements.
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
