Customer Experience Coordinator

The TJX Companies, Inc.•Buena Park, CA

2d•Onsite

About The Position

At TJX Companies, the Customer Experience Coordinator is responsible for promoting an excellent customer experience. This role involves overseeing a team of Associates at the front of the store to ensure prompt, courteous customer service and the effective promotion of loyalty programs. The Coordinator is expected to lead by example, actively engaging and interacting with all customers, and maintaining a clean and organized store environment. Key responsibilities include role-modeling outstanding customer service, fostering a positive internal and external customer experience, and promoting a culture of honesty and integrity while maintaining confidentiality. The position also entails an active role in training and mentoring Associates on front-end principles and personalizing the customer experience, as well as coaching them on loyalty program promotion. Operational duties include assigning registers, managing POS coverage needs, coordinating Associate breaks, and promptly addressing customer concerns to ensure a positive experience. The Coordinator ensures Associates execute tasks according to the store plan, prioritizes tasks as needed, and communicates effectively with management and Associates regarding priorities and progress. They are expected to provide and accept recognition and constructive feedback, partner with Management on Associate training needs, and ensure adherence to all labor laws, policies, and procedures. Additionally, the role supports store shrink reduction goals and programs and promotes safety awareness to maintain a safe environment. TJX is a Fortune 100 company and a leading off-price retailer, offering a vibrant team environment that values diversity, collaboration, and employee development.

Requirements

Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail experience
6 months of leadership experience

Responsibilities

Responsible for promoting an excellent customer experience
Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store
Role models outstanding customer service
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned