Customer Experience Coordinator

Mohawk Industries, Inc.•Sunnyvale, TX

12d•Onsite

About The Position

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Requirements

Bachelor’s degree in a related field or equivalent education and/or experience.
0-2 years’ relevant experience or equivalent education and/or experience.
Multi-tasking, prioritizing, attention to detail, integrity and discretion in handling sensitive and confidential information, and interpersonal and communication skills.

Responsibilities

Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
Respond promptly to customer inquiries through various channels, including phone, email, and chat.
Work proactively to resolve customer issues and provide timely solutions.
Coordinate communication with customers and associates.
Serve as a customer experience resource for other associates.
May be responsible for some warehouse and inventory tasks.
Maintain accurate and organized records of customer interactions and resolutions.
Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
Perform other duties as needed.