Customer Experience Coordinator
About The Position
The Customer Experience Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promote loyalty programs. The role leads by example through customer engagement and interaction, maintaining a clean and organized store, and modeling outstanding customer service. The Coordinator trains and mentors Associates on front-end principles and on personalizing customer interactions while promoting loyalty programs. The role assigns registers, responds to point-of-sale coverage needs, coordinates Associate breaks, addresses customer concerns, and ensures tasks are completed according to the store plan. The Coordinator communicates priorities and progress effectively, partners with Management on training needs, and promotes honesty, integrity, confidentiality, safety, and compliance with labor laws, policies, and procedures. The position also supports store shrink-reduction goals and performs other duties as assigned.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Ability to multitask.
- Strong communication and organizational skills, with attention to detail.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to work effectively as a team player with peers and supervisors.
- Ability to train others.
- One year of retail experience and six months of leadership experience.
Responsibilities
- Promote a positive internal and external customer experience.
- Oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
- Lead by example by engaging and interacting with customers and maintaining a clean, organized store.
- Promote honesty and integrity and maintain confidentiality.
- Train and mentor Associates on front-end principles and personalizing the customer experience while promoting loyalty programs.
- Assign registers, support point-of-sale coverage needs, and coordinate breaks for Associates.
- Address customer concerns and issues promptly.
- Ensure Associates execute tasks according to the store plan and prioritize as needed.
- Communicate priorities and progress accurately and effectively with Management and Associates.
- Provide and accept recognition and constructive feedback.
- Partner with Management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation program
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for those meeting service or hours requirements
- Medical, dental, and vision coverage for those meeting service or hours requirements
- Health savings account (HSA) for those meeting service or hours requirements
- Health care flexible spending account (FSA) for those meeting service or hours requirements
- Life insurance for those meeting service or hours requirements
- Short- and long-term disability for those meeting service or hours requirements
- Paid parental leave for those meeting service or hours requirements
- Paid holidays, vacation, and sick leave for those meeting service or hours requirements
- Auto and home insurance discounts for those meeting service or hours requirements
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
