Customer Experience Coordinator

The TJX Companies, Inc.•Casper, WY

1d•$15 - $15•Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promote loyalty programs. The Coordinator leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding service. The role also supports store operations, Associate training, safety, and shrink reduction.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and on personalizing customer interactions while promoting loyalty programs.
Assign registers, support and respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates perform tasks according to the store plan and prioritize as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Give and receive recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation assistance
Bereavement benefit
401(k) Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for those meeting service or hours requirements
Medical, dental, and vision insurance for those meeting service or hours requirements
Health savings account (HSA) for those meeting service or hours requirements
Health care flexible spending account (FSA) for those meeting service or hours requirements
Life insurance for those meeting service or hours requirements
Short- and long-term disability for those meeting service or hours requirements
Paid parental leave for those meeting service or hours requirements
Paid holidays, vacation, and sick leave for those meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance
Competitive salary and benefits package