Customer Experience Coordinator The Residence at Natick South

LCB Senior Living•Natick, MA

1d•$22 - $23•Onsite

About The Position

LCB Senior Living is looking for an enthusiastic Customer Experience Coordinator to join our amazing team. LCB is a company that works very hard at promoting a culture of family, mutual respect, collaboration and job fulfillment for all of our associates. We are a company that strives to provide the highest level of hospitality to our residents and their families in everything that we do. If you take pride in being the very best, working hard, being accountable and knowing that you’re a part of the most prestigious team in the business, LCB is the place for you! We offer an exceptional work experience and an array of benefits. LCB Senior Living is currently seeking a Customer Experience Coordinator/Sales Assistant for an LCB senior living community, opening in June! As Customer Experience Coordinator, you will be an active member of the sales team and assists the Sales and Marketing Director (SMD) with the management of the community sales efforts, and responsible for the execution of the “move in process” as new residents are welcomed to our community, with a focus on customer experience post move in. An ideal candidate will possess a strong interest in sales and hospitality, is a go-getter and self-starter, highly organized, detailed oriented and a great team player!

Requirements

Customer service or hospitality experience a must
Strong verbal communication skills
Proficiency in computer applications such as Microsoft Outlook, Word, Excel
A driver's license, insurance, and reliable vehicle

Nice To Haves

Strong interest in sales and hospitality
Go-getter and self-starter
Highly organized
Detailed oriented
Great team player

Responsibilities

Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, community team members and the surrounding community at large.
Lead the customer experience for all new residents joining the community through next level hospitality to ensure the smoothest transition.
Follow new residents 90 days post move in to assure focus on customer experience
Support/conduct lead base management tasks based on business needs and as assigned to by Sales and Marketing Director.
Provide sales “back up” coverage in absence of a Sales and Marketing Director.
Establishes and maintains favorable impression of the residence to the resident’s family and friends, influential individuals and groups, community members, etc.