Customer Experience Coordinator (Call Center)
Snowbird HVAC Services LLC•Leesburg, FL
•Onsite
About The Position
As a Customer Experience Coordinator, you are the first person our customers talk to when their AC fails on a sweltering 98-degree July afternoon. You aren’t just "answering phones"—you are a problem solver, a logistics pro, and a brand ambassador.
Requirements
- High School Diploma or GED required.
- 1–2 years of experience in a call center or high-touch customer service environment.
- HVAC, Plumbing, or Electrical experience is a huge plus!
Nice To Haves
- Experience with ServiceTitan is a plus.
Responsibilities
- Answer inbound calls with empathy, professionalism, and a "can-do" attitude.
- Coordinate and dispatch expert technicians using ServiceTitan to ensure efficient routing and timely service.
- Follow up with homeowners after service visits to ensure 100% satisfaction.
- Educate customers on maintenance plans to help them save money, improve air quality, and avoid system failures.
Benefits
- Medical, Dental, and Vision insurance.
- 401(k) with a generous company match.
- Paid Time Off (PTO)
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
