Customer Experience Coordinator for P&C Insurance
About The Position
The Customer Experience Coordinator (“CEC”) is responsible for assisting policy owners and agents telephonically, on-line and through written correspondence. The CEC resolves internal and external customer issues and works to preserve customer service standards for our organization. We are a growing Florida based firm, with our home office located in St. Petersburg, FL, that prides itself in handling Homeowners Property and Casualty claims from first notice of loss through claim resolution for our clients. We specialize in servicing Insurance carriers that insure both Mobile Home and Homeowners policies. We are a family-based organization where your voice can be heard, and you will not get “lost in the crowd”. It is our mission to provide a reliable and timely claims experience for our customers, with a corporate culture that supports personal growth and development opportunities for all employees. Storm King Claims is part of the Jerger family of companies that also includes American Traditions Insurance Company, TJ Jerger MGA and West Point Insurance Services.
Requirements
- One-year experience in Customer Service.
- High School Diploma or equivalent is required
- Proficiency with Microsoft Office products.
- Results driven with strong problem solving and analytical skills.
- Ability to efficiently navigate through systems and websites to maximize time with callers.
- Ability to work in a fast-paced environment and manage changing priorities effectively.
- Ability to work within a call center scheduled environment
- Must be willing and able to ascertain licensure within 6 months.
Nice To Haves
- Two (2) years of experience
- Bi-lingual Spanish
- Associate's Degree
- 4-40 Customer Service Representative Licensure a plus
Responsibilities
- Act as primary service contact and first notice of loss liaison for customers and agents
- Respond to the service needs of policy owners, general agents, producers, field personnel and home office employees.
- Provide technical guidance, information and procedural advice on a variety of customer service issues, requiring knowledge of products and services
- Respond to telephonic, email, and written correspondence
- Process assigned policy level transactions within level of authority
- Conduct research when needed to complete service requests
- Handle all service requests within department service standards
- Assist with preparation of service reports as requested
- Communicate with co-workers, management, clients, vendors, and others in a courteous and professional manner
- Identify, recommend, and implement customer conservation approaches to enhance policy retention
Benefits
- Medical, Dental, and Vision benefits starting day 1 of employment
- 401k plan participation available the 1st quarter after hire with 100% match of 3% and then 50% on the next 2%...fully vested
- Generous PTO and paid holiday schedule
- 1 day paid volunteer time off per year
- Onsite workout facility
- Casual dress code (work appropriate)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
