Customer Experience Coordinator

Catalent Pharma Solutions • St. Petersburg, FL

3d • Onsite

About The Position

Join Catalent’s flagship softgel development and manufacturing facility in North America, located in St. Petersburg, FL, with a capacity of 18 billion capsules per year. This role offers competitive pay, day-one benefits, and career growth in a state-of-the-art, turn-key facility. The Customer Experience Coordinator ensures compliance with Catalent guidelines and safety regulations to protect employees, visitors, contractors, and the environment. This role is responsible for greeting and assisting clients, visitors, and guests while providing clear direction and a welcoming first impression of the organization. In addition, the position manages the reception area, supports administrative tasks, and assists the EHS&S team in maintaining a safe and well-functioning workplace.

Requirements

• High school diploma or equivalent required
• 1+ years customer service experience required
• Strong communication skills (verbal and written) with excellent interpersonal and customer service abilities, focused on professionalism and responsiveness.
• Intermediate to advanced computer skills, including proficiency in Microsoft Office Suite and related administrative systems.
• Highly organized and detail-oriented with strong time management, multitasking abilities, and understanding of administrative and clerical procedures.
• Ability to work effectively under pressure to meet deadlines.
• Individual may be required to sit, stand, walk regularly and occasionally lift 0-15 pounds.
• Be accessible to manufacturing floor and office staff and to use required office equipment.
• Specific vision requirements include reading of written documents and frequent use of computer monitor.

Nice To Haves

• Bachelor’s preferred
• 3+ years security experience preferred

Responsibilities

• Greets and directs visitors, vendors, auditors, and customers while providing courteous assistance and managing all reception inquiries.
• Answers and routes incoming phone calls, retrieves voicemail messages, and ensures timely communication to appropriate team members.
• Creates visitor badges, tracks meeting room schedules, and ensures all visitors are properly escorted in accordance with site security protocols.
• Sorts and distributes incoming mail and packages and prepares outgoing shipments, including FedEx and other correspondence.
• Supports administrative needs by using Microsoft Office tools to create and edit documents, orders meeting refreshments, and assists with customer visits and audits.
• Maintains reception and office supply areas, including coffee stations, printers, and related equipment, ensuring adequate stock and functionality.
• Supports site compliance by ensuring customer CDAs are active, creating new agreements as needed, and submitting to Legal for approval.
• Assists with security and safety responsibilities, including monitoring the lobby, reporting concerns, supporting emergency drills, and entering safety issues into Intelex.
• Other duties as assigned.

Benefits

• Tuition reimbursement to support educational goals
• WellHub program to promote physical wellness & Access to Perkspot discounts from over 900 merchants
• 152 hours of PTO plus 8 paid holidays
• Medical, dental, and vision benefits effective day one
• Defined career path with annual performance reviews & strong potential for career growth within a mission-driven organization
• Inclusive culture with active Employee Resource Groups & Community engagement and green initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED