Customer Experience Coordinator

Renewal by Andersen of Washington • Renton, WA

10h • $20 - $25 • Hybrid

About The Position

Renewal by Andersen—the nation’s largest start-to-finish window replacement company—is looking for a dynamic Concierge Coordinator (Customer Experience Specialist) to join our growing operations team! In this dynamic hybrid role—splitting your time between our Renton, WA office and out in the field at our customers' homes—you will be the ultimate guide for our homeowners, ensuring their window and door transformation is smooth, efficient, and absolutely world-class from start to finish.

Requirements

• 2+ years of experience as a concierge coordinator, project coordinator, in high-volume hospitality, or customer service
• A valid driver's license, reliable transportation, insurable driving record, and the willingness to travel locally to customer homes.
• Strong knowledge of PM best practices, methodologies, and tools to manage multiple deadlines with ease.
• Excellent written and verbal skills, with the ability to clearly explain processes to both internal stakeholders and clients in person and over the phone.
• A knack for de-escalation and service recovery, gracefully working through escalated situations with customers to find the ultimate win/win solutions.
• Unmatched attention to detail.

Nice To Haves

• A background in guest relations, front-of-house operations, or the construction industry is a huge plus!
• You identify opportunities to improve processes and expand project scope.
• An understanding of LEAN methodology and implementation will put you at the top of the stack!

Responsibilities

• Serve as the welcoming voice providing concierge-level service, acting as the first point of accountability, and updating customers on every exciting next step of their project.
• Take ownership of assigned projects, completing all back-office magic to ensure rapid turnaround times and move projects seamlessly through to the scheduled installation.
• Monitor back orders, excel at anticipating needs, troubleshoot hurdles before they escalate, and collaborate across departments to keep things moving.
• Keep our internal TEAM in the loop prior to installation, managing updates effortlessly via rForce and Status Buckets.
• Maintain hyper-detailed notes and accurate database info so no detail ever slips through the cracks.
• Continuously update your knowledge on RBA products, Andersen specs, and process adjustments.
• Bring a positive, multi-tasking mindset to tackle any out-of-the-ordinary tasks in our high-volume operations environment.

Benefits

• Comprehensive Medical, Dental, and Vision insurance.
• 401K, Flexible Spending Accounts (FSA), Life and AD&D Insurance, and Disability Insurance.
• Identity Theft Protection and a dedicated Employee Assistance Program (EAP).
• Generous PTO / Sick Time, plus 8 Paid Holidays and 1 Flex Holiday to recharge.
• Massive discounts on our premium windows and doors to upgrade your own space, plus employee discounts on travel, apparel, electronics, restaurants, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed