Customer Experience Coordinator (Part-time) -Braintree, MA

Veterinary Emergency Group (VEG) • Braintree, MA

3d • $19 - $29

About The Position

The Customer Experience Coordinator defines customers’ experiences through service, focus, and participation before, during, and after their time at VEG. The role calls for an outgoing, personable, and professional approach, prioritizing pets and customers and looking for ways to say yes to their needs. The position offers opportunities to build experience and pursue career growth within veterinary emergency medicine.

Requirements

• At least 2 years of experience in a customer service role.
• Advanced proficiency in computer programs and practice management software.
• Strong organizational skills and attention to detail.
• Strong communication skills and the ability to interact positively with anyone.
• Ability to multitask and thrive amid chaos.
• High emotional intelligence, including the ability to read a room and respond accordingly.
• Adaptability in high-stakes environments.
• Problem-solving skills and a focus on innovation.
• Willingness to work in a noisy environment with strong or unpleasant odors.
• Availability to work nights, weekends, and holidays on a rotating or as-needed basis based on hospital needs.
• Ability to work in a fast-paced environment with people from varied backgrounds and personality types.

Responsibilities

• Greet every customer warmly and promptly in person, by phone, or online.
• Oversee customer communications, including calls, emails, and texts; accurately record details and quickly route urgent medical calls to a doctor.
• Deliver personalized, memorable experiences and find creative ways to meet customer needs.
• Listen empathetically, resolve concerns quickly, and anticipate issues before they escalate.
• Keep the nursing team and doctors updated on customer needs to support a seamless care experience.
• Provide confidential, compassionate guidance on financial options and end-of-life decisions.
• Process payments accurately and protect personal and financial information.
• Follow up with customers after visits to check on their pet’s care and strengthen relationships.
• Celebrate and capture special moments, with permission, to build lasting connections between customers, their pets, and the hospital.

Benefits

• Competitive compensation of $19–$29 per hour.
• Learning and growth opportunities through VEG-created clinical and leadership programs.
• Unlimited emergency-room continuing education and a travel stipend.
• Part-time credentialed employees receive a $1,000 annual travel stipend; part-time uncredentialed employees receive a $400 annual travel stipend.
• Flexible work schedules.
• Employee referral program.
• Comfy scrubs, VEG swag, and food in the fridge.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed