Customer Experience Coordinator

TJX • Pleasant Hill, CA

1d • Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees Associates at the front of the store. The role ensures prompt, courteous customer service and promotes loyalty programs. The Coordinator leads by example through engaging with customers and maintaining a clean, organized store, while modeling outstanding service and fostering a positive internal and external customer experience.

The Coordinator trains and mentors Associates on front-end principles and on personalizing the customer experience while promoting loyalty programs. The role supports register assignments and point-of-sale coverage, coordinates Associate breaks, addresses customer concerns, and ensures tasks are completed according to the store plan. The Coordinator communicates priorities and progress effectively, partners with Management on training needs, and supports adherence to labor laws and company policies and procedures. The position also promotes credit and loyalty programs, supports shrink-reduction efforts, and promotes a safe store environment. Other duties may be assigned.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Ability to multitask.
• Strong communication and organizational skills, with attention to detail.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Ability to work effectively as a team player with peers and supervisors.
• Ability to train others.
• At least 1 year of retail experience and 6 months of leadership experience.

Responsibilities

• Promote an excellent customer experience and model outstanding customer service.
• Oversee Associates at the front of the store to ensure prompt, courteous service and promotion of loyalty programs.
• Engage and interact with customers while maintaining a clean and organized store.
• Promote honesty and integrity and maintain confidentiality.
• Train and mentor Associates on front-end principles and coach them on personalizing service and promoting loyalty programs.
• Assign registers, support point-of-sale coverage needs, and coordinate breaks for Associates.
• Address customer concerns and issues promptly.
• Ensure Associates complete tasks according to the store plan and prioritize as needed.
• Communicate priorities and progress accurately and effectively with Management and Associates.
• Give and accept recognition and constructive feedback.
• Partner with Management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation assistance
• Bereavement benefit
• 401(k) with Associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for those meeting service or hours requirements
• Medical, dental, and vision coverage for those meeting service or hours requirements
• Health savings account (HSA) for those meeting service or hours requirements
• Health care flexible spending account (FSA) for those meeting service or hours requirements
• Life insurance for those meeting service or hours requirements
• Short- and long-term disability coverage for those meeting service or hours requirements
• Paid parental leave for those meeting service or hours requirements
• Paid holidays, vacation, and sick time for those meeting service or hours requirements
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed