Customer Experience Coordinator (Midtown Manhattan)

Careers at Crestron•New York, NY

6d•$58,000 - $80,000•Onsite

About The Position

At Crestron Electronics, Inc we build the technology that integrates technology. We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products’ are integrated into new high-tech commercial buildings’ to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world! Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security. Overview: We are seeking an Experience Center Coordinator who will serve as the CEC’s (Crestron Experience Center’s) core logistics person. From calendar coordination to site preparation and everything in between, this multi-faceted team member is the key to making the CEC run smoothly. In this role, you will manage the visit calendar, visit logistics, and related support for this dynamic and ever-changing Center where our top sellers close our biggest deals. A successful candidate comes to us with a can-do attitude, ready to manage the multiple moving parts of an Experience Center from scheduling to site management with a focus on service excellence.

Requirements

Bachelors' degree in Marketing preferred; or equivalent experience, e.g. 3 years hospitality experience or related customer service field desired
3 - 5 years' experience in a service/support-oriented office or events role.
3 - 5 years' experience as part of a cross-functional or team-based operation
Proficient in Microsoft Office suite (Word, Excel, Outlook, Teams, Powerpoint)
Familiarity with CRM systems, visitor management tools, and basic reporting
Ability to be on-site 5 days per week at our midtown Manhattan Experience Center located at 200 Lexington Avenue, New York, NY 10016

Nice To Haves

Comfort level/ interest in Audio-Video technologies - preferred

Responsibilities

Reinforce the effectiveness of our Experience Center Program booking process for the New York location with customer service focus.
Build trust through strong relationship building skills among peers and leaders alike.
Support the planning process for all upcoming visit requests including planning discussions, agenda building, catering requests and tour coordination.
Enhance the customer experience with detail-oriented day-of site preparation, logistics, and hosting, including room preparation and possible demo support.
Win as a team by providing logistical support to Experience and Technical Marketing teams including ordering and tracking of products for the various US centers, managing vendor relationships and related inventory
Promote the program by assisting in the improvements of technical systems as needed which can include internal website and/or booking system.
Boost internal satisfaction by helping to create unique experiences for our customers, dealers and partners, every time they walk through our doors.