Customer Experience Coordinator

TJX•Lexington, VA

1d•Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience at a TJ Maxx store. The role oversees front-of-store Associates to ensure prompt, courteous service and promote loyalty programs. The Coordinator leads by example through customer engagement and by maintaining a clean, organized store, while modeling outstanding service and creating a positive experience for internal and external customers. The Coordinator trains and mentors Associates on front-end principles and personalized customer service, coordinates register coverage and Associate breaks, addresses customer concerns, and helps ensure store-plan tasks are completed. The role communicates priorities and progress to management and Associates, partners with Management on training needs, supports credit and loyalty programs and shrink-reduction goals, and promotes safety. The position also requires adherence to labor laws, policies, and procedures. The position is located at TJ Maxx Store 1685 in Lexington, Virginia. Starting pay is $14.50–$15.00 per hour; actual starting pay depends on factors including relevant skills, qualifications, and experience.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Able to work effectively with peers and supervisors as a team player.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
Engage and interact with customers, model outstanding service, and maintain a clean and organized store.
Promote a positive internal and external customer experience and a culture of honesty and integrity; maintain confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer service and promoting loyalty programs.
Assign registers, support and respond to point-of-sale coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly to ensure a positive experience.
Ensure Associates execute tasks according to the store plan and prioritize work as needed.
Communicate priorities and progress accurately and effectively with Management and Associates.
Give and receive recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) with Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for those meeting service or hours requirements
Medical, dental, and vision coverage for those meeting service or hours requirements
Health savings account (HSA) for those meeting service or hours requirements
Health care flexible spending account (FSA) for those meeting service or hours requirements
Life insurance for those meeting service or hours requirements
Short- and long-term disability for those meeting service or hours requirements
Paid parental leave for those meeting service or hours requirements
Paid holidays, vacation, and sick leave for those meeting service or hours requirements
Auto and home insurance discounts for those meeting service or hours requirements
Scholarship program
Adoption assistance