customer Experience coordinator

TJX•Charlotte, NC

3d•Onsite

About The Position

Marshalls at TJX Companies is seeking a Customer Experience Coordinator to promote an excellent customer experience. This role involves overseeing a team of Associates at the front of the store, ensuring prompt and courteous customer service, and promoting loyalty programs. The coordinator will lead by example by engaging with customers, maintaining a clean and organized store, and creating a positive internal and external customer experience. This position also involves promoting a culture of honesty and integrity, taking an active role in training and mentoring Associates on front-end principles and personalizing customer experiences while promoting loyalty programs. Responsibilities include assigning registers, supporting POS coverage, coordinating breaks, addressing customer concerns, ensuring Associates execute tasks according to the store plan, communicating effectively with management and Associates, providing and accepting feedback, partnering with management on training needs, ensuring adherence to labor laws and policies, promoting credit and loyalty programs, supporting shrink reduction goals, and promoting safety awareness. Other duties may be assigned.

Requirements

Available to work flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Capable of multi-tasking.
Strong communication and organizational skills with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player, working effectively with peers and supervisors.
Able to train others.
1 year retail experience.
6 months of leadership experience.

Responsibilities

Promoting an excellent customer experience.
Overseeing a team of Associates at the front of the store ensuring prompt, courteous customer service and promotion of loyalty programs.
Leading by example by engaging and interacting with all customers, and maintaining a clean and organized store.
Creating a positive internal and external customer experience.
Taking an active role in training and mentoring Associates on front end principles.
Training and coaching Associates on personalizing the customer experience while promoting loyalty programs.
Assigning registers, supporting and responding to POS coverage needs, and coordinating breaks for all Associates.
Addressing customer concerns and issues promptly, ensuring a positive customer experience.
Ensuring Associates execute tasks and activities according to store plan; prioritizing as needed.
Communicating accurately and effectively with management and Associates when setting and addressing priorities; providing progress updates.
Providing and accepting recognition and constructive feedback.
Partnering with Management on Associate training needs to increase effectiveness.
Ensuring adherence to all labor laws, policies, and procedures.
Promoting credit and loyalty programs.
Supporting and participating in store shrink reduction goals and programs.
Promoting safety awareness and maintaining a safe environment.
Other duties as assigned.