Customer Experience Coordinator

World Kinect • Overland Park, KS

3d • Hybrid

About The Position

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Summary
As the Customer Experience Coordinator your primary responsibility is to serve as the “Voice of the Customer”. You will proactively work to ensure customer’s satisfaction excels the customers’ needs. This position is responsible for attracting potential customers by answering product and service questions, suggesting information about other products and services. You will process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.

Requirements

• Strong problem-solving skills.
• Motivated and able to work with limited supervision.
• Excellent verbal and written communication skills, with a commitment to delivering superior customer service.
• Attention to detail and ability to meet strict deadlines.
• Ability to be a team player in a fast-paced environment.
• Exceptional organizational skills with ability to multitask.
• High School diploma or equivalent.
• 1 years of experience in a customer facing role.
• Advanced MS Outlook, Word, and Excel skills.
• Experience using Zoom, Microsoft Teams, Salesforce and Oracle.
• Ability to travel to the Overland Park office for occasional meetings and group training; this cannot be done remotely.

Nice To Haves

• Experience or knowledge of the petroleum industry is ideal

Responsibilities

• Manage and prioritize a high volume of incoming calls and emails.
• Multitask between phone, email and in person requests.
• Update customer account information and ensure accurate entry.
• Identify and assess customers’ needs to achieve complete satisfaction.
• Complete assigned daily tasks in a timely manner.
• Work closely in a team environment, giving support.
• Deliver accurate, valid, and complete information by using the right method/tools provided.
• Balance truck inventory.
• Performs other related duties, tasks, requests, and directives issued from leaders as required.

Benefits

• Medical with HSA and FSA options that includes infertility benefits.
• 100% coverage of preventative care, Dental, Vision, Teladoc, Employee Assistance Program.
• 401K Retirement Plan 50% match.
• 3 weeks Paid Time Off and 8 Paid Holidays.
• Short-Term Disability, Life and AD&D Insurance covered by WFS.
• LinkedIn Learning.
• Long Term Disability Insurance, Accident & Critical Illness Insurance, Legal & Identity Theft Protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED