Customer Experience Coordinator

Tucson Electric Power • Tucson, AZ

1d • Onsite

About The Position

We are looking for talented individuals who are passionate about making an impact in the company and the community. Apply now and become part of the dynamic energy industry! If you’re someone who enjoys staying organized, solving problems, and working closely with leadership, this role offers a unique opportunity to make an impact. You’ll gain high visibility with company leaders, contribute to meaningful projects, and play a key role in keeping operations running smoothly. This is a great opportunity for someone who takes pride in being dependable, detail-oriented, and bringing a positive attitude to everything they do.

Requirements

• Excel skills including data analysis, intermediate formulas and chart/graph creation
• Proficiency in PowerPoint, Canva, and the full Microsoft Office Suite to create clear, visually engaging materials
• Strong organizational and multitasking abilities with a proven ability to prioritize effectively in a fast-paced environment
• A problem-solving mindset with the ability to think critically and improve processes
• A positive, professional attitude with strong communication skills and the ability to work across all levels of an organization
• High school diploma or GED
• Minimum four years’ previous secretarial/administrative experience in a professional business environment
• Demonstrates proficiency/ability in computer skills, ability to prioritize and problem solve.
• Ability to exercise considerable discretion and independent judgment and is capable of analyzing complex information request and determining complex trends and making recommendations on process improvements and efficiencies.
• Must be proficient in Power Point, Word, Excel, and Outlook.

Nice To Haves

• Experience managing financial processes such as purchase orders, invoicing, or budget tracking preferred
• Bachelor of Arts degree

Responsibilities

• Supports Directors and Managers in the Customer organization with goal attainment and area responsibilities.
• Plans and coordinates meetings, meeting materials and agendas, conferences, events and other calendar appointments for Directors and Managers.
• Coordinates, and ensures Directors and Managers have appropriate information for meetings as needed.
• Transcribes meeting minutes, as requested.
• Manages and maintains calendars, email and other mail for Directors and Managers.
• Coordinates and arranges travel, conferences, and other outside appointments for Directors and Managers and communicates details.
• Manages phone calls, prepares correspondence, presentations, along with Director and Manager communication.
• Completes expense reports, procurement card reconciliations, purchase requisitions, invoice receipts and other documentation for Directors and Managers.
• Tracks and monitors various company dashboard gauges and business strategies.
• Prepares, plans, monitors, and analyzes monthly, quarterly and annual department budget reports, ensuring information is accurate, complete, and entered in a timely fashion.
• Informs Directors and Managers of any budgeting or reporting issues as they arise.
• Plans, coordinates, and executes special projects, as needed.
• Conducts subject research as necessary to complete special projects.
• Compiles, updates, and distributes weekly, quarterly, and annual customer reports as needed.
• Implements new technology that addresses departmental needs.
• Monitors and maintains appropriate levels of office supplies, equipment, and other materials.
• Administers distribution of the department’s US and interoffice mail.
• Opens and sorts related mail.
• Answers telephones, handles calls, routes to appropriate individual, or takes messages.
• Ensures customers, vendors and employees are handled in a professional and courteous manner.
• Maintains various records, job descriptions, development plans and other department materials as required.
• Organizes filing and archive system to facilitate the efficient retrieval of information so that department personnel may accomplish their responsibilities.
• Prepares various confidential departmental reports as assigned.
• Assists department personnel with various projects.
• Coordinates and updates as needed Customer Care intranet.
• Must be familiar with TEP/UNS onboarding and termination process and contractor management system.
• This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED