Customer Experience Coordinator

Vitalus Nutrition Inc • Abbotsford, BC

3h • CA$50,000 - CA$60,000

About The Position

At Vitalus, we’re driven by a simple purpose: improving lives by unlocking the nutritional value of milk. As a Customer Experience Coordinator, you’ll play a key role in delivering on that promise—ensuring customer orders flow smoothly from start to finish. You’ll collaborate across teams, solve challenges in real time, and help create a reliable, responsive experience our customers can count on. This is an opportunity to step into a role where your attention to detail and customer-first mindset truly make a difference.

Requirements

• 3+ years of experience in customer service, supply chain, or a related role.
• Strong working knowledge of order management, logistics, or inventory processes.
• Proficiency with MS Office and data entry systems (ERP/CRM experience is an asset).
• Clear communication skills and a collaborative, customer-first approach.
• Strong attention to detail with the ability to manage multiple priorities.

Nice To Haves

• Experience with export documentation or additional languages is a bonus.

Responsibilities

• Coordinate and process customer orders efficiently, ensuring accuracy from entry through shipment.
• Track availability, allocate product, and keep orders on schedule.
• Build relationships with customers by responding quickly and solving issues with care and clarity.
• Share updates on order and shipment status to keep customers informed and confident.
• Partner with sales, logistics, and internal teams to manage order issues, lead times, and special requirements.
• Troubleshoot challenges and follow through to resolution.
• Prepare and maintain accurate documentation for domestic and export orders.
• Support reporting and continuous improvement of customer care processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed