Customer Experience Coordinator - 2nd Shift

Dal-Tile • Sunnyvale, TX

5d • Onsite

About The Position

Coordinates various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction. Executes daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department. Responds promptly to customer inquiries through various channels, including phone, email, and chat. Works proactively to resolve customer issues and provide timely solutions. Coordinates communication with customers and associates. Serves as a customer experience resource for other associates. May be responsible for some warehouse and inventory tasks. Maintains accurate and organized records of customer interactions and resolutions. Provides basic analysis and applies knowledge from experience or standard procedure to solve problems. Performs other duties as needed.

Requirements

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 0-2 years’ relevant experience or equivalent education and/or experience.
• Multi-tasking
• Prioritizing
• Attention to detail
• Integrity and discretion in handling sensitive and confidential information
• Interpersonal and communication skills

Responsibilities

• Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
• Respond promptly to customer inquiries through various channels, including phone, email, and chat.
• Work proactively to resolve customer issues and provide timely solutions.
• Coordinate communication with customers and associates.
• Serve as a customer experience resource for other associates.
• May be responsible for some warehouse and inventory tasks.
• Maintain accurate and organized records of customer interactions and resolutions.
• Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
• Perform other duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level