Customer Experience Coordinator

Great Outdoors•Ann Arbor, MI

8d•Onsite

About The Position

Great Outdoors, an established and growing landscaping company in Ann Arbor, is seeking an energetic, positive, and self-motivated Customer Experience Coordinator. This role is the central communication hub of our office, bridging the gap between clients, sales professionals, and field operations. You will manage customer inquiries, resolve concerns, streamline administrative tasks, and keep our multi-divisional team organized.

Requirements

High school diploma or equivalent.
One to two years of office assistant or administrative experience.
Valid driver’s license.

Nice To Haves

Green Industry Experience is a major plus.
Proficiency in LMN CRM and QuickBooks is a major plus.

Responsibilities

Answer phone calls, check voicemails, and return calls using excellent telephone skills.
Relay information to the correct person using designated digital channels (Email, Crew App, LMN To-Dos, or Text). Maintain a strict no sticky notes policy to ensure accountability.
Route client complaints and potential conflicts immediately to the appropriate division heads to find a solution.
Vet new leads using established qualifying questions.
Create and update comprehensive customer profiles within the LMN CRM system.
Coordinate in-person appointments for large requests or pop-by site visits for small, one-time requests.
Assist in generating and distributing annual residential and commercial maintenance contracts (Mowing, weeding, mulching, seasonal cleanups, trimming, turf/tree care, and snow removal).
Communicate critical account notes to field managers.
Calculate and track "Sales per Hour" (SPH) metrics across the Mowing, Horticulture, Turf Care, and Snow divisions.