Customer Experience Coordinator

The TJX Companies, Inc.•Holmdel Township, NJ

9d•$17 - $17•Onsite

About The Position

Marshalls is seeking a Customer Experience Coordinator to join their team. This role is responsible for promoting an excellent customer experience by overseeing a team of Associates at the front of the store. The coordinator ensures prompt, courteous customer service and promotion of loyalty programs. They lead by example by engaging with customers, maintaining a clean and organized store, and role-modeling outstanding customer service. The position involves creating a positive internal and external customer experience, promoting a culture of honesty and integrity, and maintaining confidentiality. Key responsibilities include training and mentoring Associates on front-end principles and loyalty programs, assigning registers, coordinating breaks, addressing customer concerns, ensuring task execution according to the store plan, communicating effectively with management and Associates, providing and accepting feedback, partnering with management on training needs, ensuring adherence to labor laws and policies, promoting credit and loyalty programs, supporting shrink reduction goals, and promoting safety awareness. Other duties may be assigned.

Requirements

Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience

Responsibilities

Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned