Customer Experience Coordinator
About The Position
A Customer Experience Coordinator must be resourceful people with an eye for business growth areas. They must have a thorough understanding of the market and an entrepreneurial mind to optimize the marketing strategies. The customer experience coordinator works with sales and marketing to maintain relationships with valued clients, initiate new relationships, negotiate deals, establish strong networks with the industry specialist, and source new clients. The customer experience coordinator must anticipate customer wants, identify new trends and be the company’s point man in responding to customer wants and needs. This position has a close working relationship with the Vice President of Sales and Marketing, and the sales team.
Requirements
- High School Diploma or GED required
- Basic Computer Skills (ex: Microsoft Word and Outlook applications)
- Communication- Talking to others to convey information effectively
- Time Management-Managing one’s own time and the time of others
- Learning Strategies-Understanding the implications of new information for both current and future problem-solving and decision-making
- Writing-Communicating effectively in writing as appropriate for the needs of the audience
- Reading Comprehension-Understanding written sentences and paragraphs in work-related documents
- Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Demonstrate excellent customer service
- Ability to adapt to a changing environment
- Ability to organize and manage multiple priorities
- Ability to understand the uses for marketing software
- Ability to cold call prospective clients
- Commitment to company vision and mission
- Self-motivator
Responsibilities
- Paid Lead Distribution
- Cold Calling
- Net Promoter Score phone surveys
- Generate leads and cold call prospective customers
- Foster and develop relationships with customers/clients through the CRM and reporting
- Assist in creating sales pipelines
- Assist with maintaining clean data in the CRM
- Have a good understanding of the businesses’ products, services, and territories as well as be able to advise others about them.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
