Customer Experience Coordinator

TJX Companies•Prairie Township, OH

12d•$15 - $15•Onsite

About The Position

Marshalls is seeking a Customer Experience Coordinator to join their team. This role is responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team. The ideal candidate will ensure an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store. This role models exceptional customer service and creates a positive internal and external customer experience. The company promotes a culture of honesty and integrity and maintains confidentiality. This role orchestrates truck delivery, prioritizing the processing of merchandise onto the sales floor, and trains and mentors Associates on established merchandising and processing principles. Ensures merchandise is properly tagged, hung, secured, and coded, and communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor. Ensures Associates complete tasks and activities according to store plan, prioritizing as needed, and monitors productivity of team and coaches as necessary. Organizes and rotates back stock for easy replenishment, maintains and upholds merchandising philosophy and signage standards, and maintains all organizational, cleanliness and recovery standards for the backroom area. Ensures compliance with recycling and, where applicable, hazardous waste programs. Communicates accurately and effectively with management and Associates when setting and addressing priorities, and provides progress updates. Provides and accepts recognition and constructive feedback, and partners with Management on Associate training needs to increase effectiveness. Ensures adherence to all labor laws, policies, and procedures. Promotes credit and loyalty programs, supports and participates in store shrink reduction goals and programs, and promotes safety awareness and maintains a safe environment. Other duties as assigned.

Requirements

Able to work a flexible schedule, including nights and weekends
Superior communication and organizational skills with attention to detail
Capable of multi-tasking
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Capable of lifting heavy objects with or without reasonable accommodation
Able to train others
1 year retail experience
6 months of leadership experience

Responsibilities

Executing receiving and merchandising standards
Ensuring Associates are processing efficiently and effectively, and working as a team
Ensuring an excellent customer experience by engaging and interacting with all customers
Maintaining a clean and organized store
Creating a positive internal and external customer experience
Promoting a culture of honesty and integrity; maintaining confidentiality
Orchestrating truck delivery, prioritizing the processing of merchandise onto the sales floor
Training and mentoring Associates on established merchandising and processing principles
Ensuring merchandise is properly tagged, hung, secured, and coded
Communicating with the Coordinator on Duty to ensure efficient flow of goods to sales floor
Ensuring Associates complete tasks and activities according to store plan; prioritizing as needed
Monitoring productivity of team and coaching as necessary
Organizing and rotating back stock for easy replenishment
Maintaining and upholding merchandising philosophy and signage standards
Maintaining all organizational, cleanliness and recovery standards for the backroom area
Ensuring compliance with recycling and, where applicable, hazardous waste programs
Communicating accurately and effectively with management and Associates when setting and addressing priorities; providing progress updates
Providing and accepting recognition and constructive feedback
Partnering with Management on Associate training needs to increase effectiveness
Ensuring adherence to all labor laws, policies, and procedures
Promoting credit and loyalty programs
Supporting and participating in store shrink reduction goals and programs
Promoting safety awareness and maintaining a safe environment