Customer Experience Consultant

Deloitte • Jersey City, NJ

8d • $82,600 - $162,800

About The Position

As a Consultant on Deloitte’s Strategy, Growth, and Transformation and Customer Strategy & Design teams, this role supports organizations in building deeper customer relationships and achieving sustained growth through customer and commercial strategies, analytics, technology, and experience management. The consultant gathers requirements and implements experience management solutions, translating business goals into solution designs that define survey types, workflows, data models, and integration points.

The role configures Qualtrics surveys, dashboards, automations, and embedded logic; connects Qualtrics with CRM, HRIS, data warehouse, and other systems; and verifies data flows, intercepts, and reporting before rollout. The consultant also works with stakeholders, provides training, and helps embed experience management into team culture. The position supports government and public-sector clients through Deloitte’s Government & Public Services practice. Travel may average 0–25%, depending on assignments and clients. Recruiting for this role ends on 12/31/26.

Requirements

• Bachelor’s degree, preferably in computer science, information systems, data analytics, software engineering, or business analytics.
• At least 2 years of experience advising clients on best practices for configuring data collection.
• At least 1 year of experience delivering platform demonstrations and technical walkthroughs to business stakeholders and translating data-driven findings into clear action.
• At least 2 years of experience analyzing customer feedback data and creating dashboard-based reporting.
• Ability to work independently and collaboratively as part of a team.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to manage and prioritize multiple tasks in a fast-paced, dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines and provide clear guidance to others.
• Ability to travel 0–25% on average, based on assignments, clients, and industries or sectors served.
• Must be legally authorized to work in the United States without employer sponsorship now or at any time in the future.

Nice To Haves

• Qualtrics certification.
• At least 1 year of experience using JavaScript or Python to create survey logic, automate platform workflows, or deploy website feedback code.
• At least 1 year of experience configuring Qualtrics XM Platform surveys, workflows, embedded data, dashboards, and reporting.
• At least 1 year of experience designing integrations between cloud platforms and CRM, HRIS, or data warehouse platforms using APIs, web services, or SSO.
• At least 1 year of experience integrating Qualtrics with Salesforce, SAP, or Slack.
• At least 1 year of experience supporting federal, state, or local government agencies or public higher education institutions.
• At least 1 year of experience configuring solutions in environments subject to FedRAMP requirements.

Responsibilities

• Gather requirements and implement experience management strategies and solutions.
• Translate business goals into experience management solutions, defining survey types, workflows, data models, and integration points.
• Configure surveys, dashboards, automations, and embedded logic in Qualtrics.
• Connect Qualtrics with CRM, HRIS, data warehouse, and other systems using APIs, web services, or SSO.
• Verify data flows, intercepts, and reporting before live rollout.
• Engage stakeholders, provide training, and embed experience management into team culture.
• Lead projects or workstreams and provide clear guidance to others.
• Manage and prioritize multiple tasks while meeting deadlines.

Benefits

• Employees are offered a broad range of benefits; specific benefits are not listed in the posting.
• May be eligible to participate in a discretionary annual incentive program, subject to program rules and applicable performance factors.
• Professional development opportunities, including on-the-job learning, formal development programs, mentorship, and leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level