Customer Experience Coach
About The Position
Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. This role is ideal for people with backgrounds in customer service, hospitality, retail, education, or caregiving who enjoy connecting with others and creating supportive, encouraging environments. As a Customer Experience Coach, you’ll work directly with individuals throughout their scheduled sessions, helping them stay engaged and supported while participating in a structured program. You’ll serve as a consistent and positive presence while ensuring each person’s experience is welcoming, organized, and encouraging.
Requirements
- 2+ years of full-time professional experience in any industry
- Char and professional verbal and written communication skills
- Strong interpersonal skills with patience and empathy
- Reliable, punctual, and open to feedback
- Authorized to work in the United States
- Ability to pass a background check and drug screening
Nice To Haves
- Experience in customer service, hospitality, retail, education, or caregiving roles
- Interest in personal development, coaching, or wellness
- Comfort working closely with individuals in a service-focused environment
Responsibilities
- Provide one-on-one support during scheduled program sessions
- Operate and monitor specialized program tools and technology (training provided)
- Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
- Maintain accurate session notes and share updates with team members
- Ensure each participant’s experience is professional, supportive, and respectful
- Follow established processes and standards to maintain a consistent experience
Benefits
- Quarterly performance based bonuses
- Full paid training
- Competitive pay with advancement opportunities
- 90% employer-paid medical, dental, and vision insurance
- 401(k) retirement plan
- 10 PTO days (15 after the first year)
- 10 paid holidays
- Paid training and professional certification
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
