Customer Experience Champion
Ideatek Telcom LLC•Wichita, KS
•Onsite
About The Position
A Customer Experience Champion spends the day as the first voice and face of IdeaTek for many of our customers. They serve as a vital information resource, helping current and future customers get the best possible experience and enjoyment out of our services. Throughout the day, they act as "listening ears," handling inbound phone calls, emails, and live chats related to billing and general support. By collaborating with internal teams, they resolve concerns and monitor trends to recommend process improvements that enhance the overall customer journey.
Requirements
- 1+ year of experience in customer service, call center or related high volume environment.
- Adept problem-solving skills used to identify and resolve customer issues with insightful solutions.
- A passion for engaging with others and a joy for developing meaningful relationships.
- Strong communication skills, with the ability to speak and write clearly and effectively.
Nice To Haves
- Previous experience working in a high call volume customer service setting and/or using live chat customer service.
- Bi-lingual proficiency in both English and Spanish.
- Relationship-focused with a skill for understanding customer needs.
- Efficient task management to contribute to a streamlined support process.
- Passionate about support, with a genuine drive to help customers succeed.
- High attention to detail, ensuring accuracy and precision in all interactions.
Responsibilities
- Serve as the primary point of contact for existing customers via phone, email, and live chat.
- Provide prompt, friendly, and effective assistance to ensure a consistently positive customer experience.
- Manage customer correspondence and follow-up to ensure timely resolution and clear communication.
- Collaborate with internal teams to resolve customer concerns and deliver solutions that exceed expectations.
- Build lasting relationships by monitoring inquiry trends and offering recommendations for process improvements.
- Exhibit strong interpersonal skills, including empathy, patience, and professionalism in every interaction.
Benefits
- Competitive pay + bonus potential
- Medical, dental, vision, life, and 401k with match
- Free coaching/counseling for employees & families
- Free internet service (if available in your area) or internet reimbursement
- Tuition reimbursement for personal and professional growth
- Community engagement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
