Customer Experience Champion Lead [Hardin Valley, FT]
About The Position
The Customer Experience Champions are the face of Harper Auto Wash and play a crucial role in creating great customer experiences. Success requires a genuine passion for customer service, cheerfulness, and authenticity. Harper Auto Wash is building an enthusiastic, high-energy, customer experience obsessed team. This team also happens to clean cars! If creating incredible customer experiences in a modern, high-energy, good-vibes, car wash facility intrigues you, please apply! We are a growing company with a variety of exciting career paths! Customer Experience Champions typically become all-stars in 1 of 3 distinct roles: Sales (explaining the value of "unlimited passes" to customers at the pay-stations) or Wash Tunnel (carefully guiding and prepping vehicles into the wash tunnel).
Requirements
- Customer Service & Professionalism
- Vehicle Handling & Safety
- General Duties & Physical Requirements
- Driver's License
- Pass drug screening as required by company policy
Responsibilities
- Provide friendly and enthusiastic customer service at all times.
- Act as the face of Harper Auto Wash by warmly greeting every customer with a smile.
- Communicate clearly using eye contact and exaggerated hand gestures when guiding customers.
- Assist customers by explaining procedures and answering questions professionally.
- Correctly prep vehicles by performing visual inspections and ensuring all safety precautions are met.
- Safely guide vehicles into the wash tunnel, ensuring proper placement on the conveyor belt.
- Confirm that customers place their vehicle in Neutral before entering the wash.
- Inspect truck beds and roof racks for loose items or safety concerns.
- Conduct a brief high-pressure spray on before vehicles enter the wash.
- Assist with regular cleaning and maintenance of equipment and the work environment.
- Follow all company procedures and policies, ensuring a consistent and high-quality customer experience.
- Lift at least 20 lbs as needed for job duties.
- Be able to stand on your feet for long periods of time and work efficiently in a fast-paced setting.
- Work in all weather conditions (heat, cold, etc.).
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Plan
- Short & Long Term Disability
- Employer Paid Life Insurance
- Paid Holidays
- Paid Vacation
- Paid Sick Time
- Opportunities for Advancement
- Healthy Work/Life Balance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
