Customer Experience Banker - New Albany, OH

Huntington National Bank•New Albany, OH

27d•Onsite

About The Position

As a Customer Experience Banker, you are a financial concierge for walk-in customers. You help retain and grow consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit and other banking products and services. You also process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service. The role offers a welcoming and inclusive branch-team environment where colleagues can share ideas and contribute to customers, the bank, and the community.

Requirements

High school diploma or GED and at least 1 year of customer service experience or military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
Demonstrated acumen in sales, customer service, relationship management, banking, communication, and presentation.

Nice To Haves

At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
Cash-handling skills.
Comfort with technology such as mobile services and online banking services.

Responsibilities

Provide excellent customer service and effectively resolve customer issues.
Understand consumer deposit products and educate customers about them.
Identify opportunities to grow customer relationships through a disciplined sales process, new-customer follow-up, outbound calling, and referrals from customers and partners.
Educate customers and refer them to other areas of the bank to deepen relationships and build strong partnerships.
Process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service.
Follow operational, security, risk, and regulatory policies and procedures.
Perform other duties as assigned.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume