Customer Experience Banker- New Center - Detroit, MI

Huntington National Bank • Detroit, MI

9d • Onsite

About The Position

As a Customer Experience Banker (Non-NMLS), you serve as a financial concierge for walk-in customers. You help retain and grow consumer and business relationships by identifying customers’ financial goals and needs and recommending appropriate deposit and other banking products and services. You process transactions accurately and efficiently, balance daily, and provide exemplary customer service. The role is based in an office branch environment and offers the opportunity to contribute ideas that affect customers, the bank, and the community.

Requirements

• High school diploma or GED and at least 1 year of customer service experience, or military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
• Currently authorized to work in the United States on a full-time basis; Huntington will not sponsor applicants for immigration benefits.

Nice To Haves

• At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash-handling skills.
• Comfort with technology, including mobile services and online banking services.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Understand consumer deposit products and educate customers about them.
• Identify opportunities to grow customer relationships through a disciplined sales process, new-customer follow-up, outbound calling, and referrals from customers and partners.
• Educate customers about and refer them to other areas of the bank to deepen relationships and build partnerships.
• Process customer transactions accurately and efficiently and balance daily.
• Follow operational, security, risk, and regulatory policies and procedures.
• Apply sales, customer service, relationship-management, banking, communication, and presentation skills.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED