Customer Experience Banker - Pontiac, MI

Huntington National Bank • Pontiac, MI

1d • Onsite

About The Position

The Customer Experience Banker serves as a financial concierge for walk-in customers, helping retain and grow consumer and business relationships. The role proactively identifies customers’ financial goals and needs and recommends appropriate deposit, loan, and other banking products and services. It also processes transactions accurately and efficiently, provides exemplary customer service, and educates customers about bank products, services, and technology.

The position is based in an office. Applicants must be authorized to work in the United States on a full-time basis; Huntington will not sponsor applicants for immigration benefits for this position.

Requirements

• High school diploma or GED and at least one year of customer service experience, or military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor’s degree.
• Must provide fingerprints as required by NMLS regulations and meet additional background check requirements.
• Must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• At least one year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash-handling skills.
• Comfort with technology, including mobile services and online banking services.

Responsibilities

• Provide excellent customer service and resolve customer issues effectively.
• Understand consumer deposit products and consumer lending, and educate customers about them.
• Identify opportunities to grow customer relationships through a disciplined sales process, a new-customer follow-up program, outbound calling, and referrals from customers and partners.
• Educate customers and refer them to other areas of the bank to deepen relationships and build partnerships.
• Process customer transactions accurately and efficiently.
• Follow operational, security, risk, and regulatory policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED