Customer Experience Banker (Empire, MI)

Huntington National Bank • Empire, MI

7d • Onsite

About The Position

As a Customer Experience Banker Non NMLS, you are a Financial Concierge for walk-in customers. You help retain and grow consumer and business customer relationships by identifying financial goals and needs, recommending appropriate deposit and other banking products and services, and processing customer transactions accurately and efficiently. The role also includes balancing daily while providing exemplary customer service.

Huntington describes its branch banking environment as welcoming and inclusive, with colleagues empowered to share ideas and voice opinions that can positively affect customers, the bank, and communities.

Requirements

• High school diploma or GED and at least 1 year of customer service experience; alternatively, military service in administration, contracting, civil affairs, or a similar role; or a bachelor's degree.
• Demonstrated acumen in sales, customer service, relationship management, banking, communication, and presentation.

Nice To Haves

• At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash-handling skills.
• Comfort with technology, including mobile services and online banking services.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Understand consumer deposit products and educate customers about them.
• Identify opportunities to grow customer relationships through a disciplined sales process, new-customer follow-up, outbound calling, and referrals from customers and partners.
• Educate customers and refer them to other areas of the bank to deepen relationships and build strong partnerships.
• Adhere to operational, security, risk, and regulatory policies and procedures.
• Process customer transactions accurately and efficiently, and balance daily.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED