Customer Experience Auto Technician with Expertise in Race Cars, Muscle Cars, or Hot Rods

Speedway Motors Inc.•Tolleson, AZ

3d•Hybrid

About The Position

We are seeking a passionate Auto Technician with expertise in race cars, muscle cars, or hot rods to join our team. The ideal candidate will be a gearhead who enjoys helping other car enthusiasts build unforgettable automotive experiences. This role involves diagnosing and solving technical challenges, and confidently guiding customers over the phone and via email toward purchasing the right aftermarket auto parts for their builds. Our company values include working as One Team, Choosing Positivity, putting People First, encouraging You Have a Voice, and being Driven to Succeed. We recognize the rigorous nature of call center expectations and have a structured approach to maintain service quality and support team members.

Requirements

Passion for muscle cars, hot rods, and performance vehicles – we’re looking for someone who shares our enthusiasm for these cars.
Excellent communication skills – supporting and advising fellow enthusiasts from thousands of miles away is our specialty.
Strong computer skills – experience in typing (30 wpm), web navigation, search engines, and essential programs like Outlook.
Dependable attendance – customers count on us every day! Consistent attendance, punctuality, and being fully prepared to work at your scheduled start time are essential to success in this role.
Comfort in a role that blends technical expertise with a sales component – you’re able to naturally guide conversations, connect the dots, and help customers move forward with the right purchase for their build.
Customer-focused mindset – you know how to uncover what a customer truly needs and confidently recommend products that align with their goals, budget, and vision.

Nice To Haves

Expertise in aftermarket auto parts for muscle cars, hot rods, and race cars.
Experience in diagnosing and solving technical challenges related to automotive performance.
Ability to guide customers toward purchasing the right products.
Experience with video production, tech articles, instruction sheets, and product reviews.
Experience attending industry trade shows and events.
Resume and a detailed list of your past and present project cars, or any other related experience.

Responsibilities

Be the expert voice over the phone that helps customers identify, evaluate, and purchase products that will achieve their performance or restoration goal.
Use a consultative approach to recommend solutions, explain product benefits, and guide customers toward confident buying decisions.
Communicate in writing to provide technical support and product recommendations to customers via email and other applications.
Make independent decisions regarding proper product application, ensuring both technical accuracy and alignment with customer needs.
Maintain an extensive working knowledge of aftermarket automotive technology as it pertains to building, tuning, and maintaining Race Cars, Hot Rods, and Muscle Cars.
Serve as a technical resource for both customers and internal teams, including sales and customer support staff.
Assist our product and e-commerce teams to develop and update website content.
Collaborate with internal teams to support product visibility, customer engagement, and overall sales success.
Contribute toward the development of training material for fellow techs and sales staff members.
Participate in the production of technical content including video, tech articles, instruction sheets, and product reviews.
Attend industry trade shows and events acting as an ambassador for Speedway Motors.
Embrace and live out Speedway Motors core values.
Constantly work to improve processes; make suggestions for productivity improvements, and optimize employee workflow, while continuing to meet our customers’ needs.
Maintain regular, reliable, and punctual attendance.
Take ownership of assigned responsibilities and follow through on commitments.
Seek opportunities for continuous improvement and professional growth.
Perform other duties as assigned.
Adapt to changing priorities and demonstrate flexibility in a dynamic work setting.
Adhere to all company policies, procedures, and safety protocols.