Customer Experience Associate - Kitimat Branch, Kitimat, BC (22.50 Hours/Week)
About The Position
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for. Processing day to day transactions. Nurturing rich, long-standing relationships. Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities. Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs.
Requirements
- Proven customer service skills through work or community involvement
- Willing to assist in a professional, friendly and efficient manner
- Available to work a flexible schedule
- Comfortable in simple sales situations
- Strong technical skills and the ability to promote digital and self-service banking options to our customers
Responsibilities
- Take a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Process day to day transactions
- Nurture rich, long-standing relationships
- Contribute to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Be a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Benefits
- A competitive compensation and benefits package
- Internal training to support your career growth and enhance your skills
- Diverse opportunities for professional development
- Meaningful development conversations that enable faster advancement
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
