About The Position
Sunroom Leasing partnered with property managers to lease homes. We found that the utility setup process was complicated for renters and property managers, so we created a standalone product for it. Utility Profit is on a mission to improve the experience of renting homes. We make it easy for renters to see the utility options for their address and set up their water, electric, gas, and internet. We’re building out our team and creating the future of moving. Utility Profit partners with property managers, offering a unique 'found revenue' service to boost their earnings. Through our partnership, property managers stand to increase their profitability while enhancing their tenant’s move-in experience. Our headquarters are in Austin, TX, and we have a distributed team of 40+ talented employees. Our Customer Experience Associate serves a variety of critical functions for Utility Profit renters, primarily working with renters to ensure that their utility orders are completed and verified. The position requires delivering stellar customer support and sales-adjacent activities and will work remotely from Mexico (or a location within 2 hours of US Central Time Zone) on an ongoing basis.
Requirements
- Available to work full-time hours - 5 days a week, totaling 45 hours with some weekend availability.
- Exact schedule to be determined upon hire, generally falling within 8 AM–8 PM CT each day of the week.
- Fluent in English with great verbal and written communication skills.
- Good listener and pays attention to what renters say.
- Driven to push for completion of the order process.
- Not afraid to reach out by phone, text and email to renters and utility companies if needed.
- Proactively updates team members on work.
- Can maintain confidentiality and is experienced in handling sensitive information securely.
- Willing to go through a standard background check.
- Comfortable using and learning new technology.
- Used to having multiple applications and windows open while working.
- Highly organized and able to track multiple moving pieces in a high-volume environment.
- Can multi-task effectively.
- Friendly, naturally outgoing and extroverted.
- Can easily interact with and engage potential renters.
- Understands the rewards as well as the challenges of the rental process from the renter’s perspective.
- Quick on their feet and doesn't get flustered by change.
- Can follow a process and complete similar steps repeatedly.
- Good at adapting to change, whether it's a change in process or adjusting to a change in utility options.
- Enjoys working toward goals and being rewarded.
- Naturally competitive and enjoys being good at what they do.
- Excited to be part of a new way to rent homes and wants to grow with the company.
Responsibilities
- Assist renter customers with placing utility orders and explaining their options.
- Communicate with renters by phone, text and email.
- Make outgoing calls to follow up with renters and sometimes utility providers.
- Assist with other activities to support clients and the growing team as time allows.
Benefits
- Supportive team to help train and support advancement.
- Modern technology including software & CRM systems.
- Awesome work environment at a company with an inspiring vision.
- Growth opportunities with quick team expansion and internal hiring.
- Inclusion and diversity valued.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
