Customer Experience Associate
About The Position
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! This position is responsible for greeting customers, answering questions, resolving concerns, operating front-end equipment, processing transactions accurately, maintaining sanitation standards, and cooperating with co-workers and supervisors to ensure smooth store operations. The role also emphasizes continuous improvement and the proper use of Personal Protective Equipment (PPE). Associates may also be asked to assist in other departments.
Requirements
- Completed or working towards a High School Diploma or General Education Degree (GED).
- No prior experience required.
Responsibilities
- Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
- Follows company policies relating to customer check out to increase customer satisfaction.
- Operates front end scanning equipment and cash register.
- Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
- Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
- Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
- Follows all store and legal guidelines regarding sale of tobacco and alcohol.
- Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
- Responsible for general sanitation in the department.
- Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
- Disposes of trash properly.
- Ensures smooth function of department and store by cooperating with co-workers and supervisors.
- Responsible to continuously improve job performance.
- Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
- May also be called upon to assist in other departments.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
