MNI D Customer Experience Rock Hill

MCCORKLE NURSERIES INC • Rock Hill, SC

4d • $18 - $22 • Onsite

About The Position

Serve as an on-site Customer Experience Associate in a fast-paced work environment and build lifetime relationships with our customers. In this role, you will be the face of our company, responsible for warmly greeting walk-in customers and ensuring a positive in-store experience. The primary focus of this position is to act as a liaison between our operations and sales teams, ensuring accurate sale processing, loading/unloading of material, and continuous improvement of the customer experience.

Requirements

• High School diploma or secondary diploma or equivalent preferred.
• Proficient in Microsoft Office
• Expert customer service skills
• Ability to operate the customer ordering and inventory system.
• Ability to communicate effectively with all internal and external customers. business associates.
• Ability and desire to learn plant names, characteristics, and sources.
• Possess and maintain a valid, clean state Driver’s License.
• Prolonged walking and standing
• Ability to lift 20-50 lbs.
• Ability to work in all weather conditions.

Nice To Haves

• Green industry experience or knowledge of horticulture, landscape, and/or nursery a plus

Responsibilities

• Serve, greet, and assist customers with loading/unloading in the yard/nursery, providing a friendly and welcoming environment.
• Be a Team Player by acting as a liaison between the operations and sales teams, facilitating smooth communication and collaboration.
• Own the sales process and verify inventory for sales orders for customers.
• Be proactive and Work until the jobs is done right on all customer opportunities to grow sales and build rapport with current and potential customers.
• Collaborate with the branch team to continuously identify opportunities to enhance the overall in-store experience for customers.
• Stay informed about the products available in the yard/nursery to provide relevant information to customers.
• Use and operate radio communication in a professional manner with all other employees.
• Perform all duties in accordance with the MNI Direct company policies as they pertain to Sales and Operations.
• Perform other duties as required and serve as a resource for the MNI Direct team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED