Customer Experience Associate

Weis Markets•Hackettstown, NJ

2d•Onsite

About The Position

WEIS is seeking a Customer Experience Associate who will be responsible for providing excellent customer service, operating front-end scanning equipment and cash registers, and ensuring accurate transactions. This role involves maintaining department sanitation, adhering to company policies and legal guidelines for sales, and assisting customers with questions about weekly ads and store layout. The company emphasizes teamwork, associate growth, and offers career opportunities at all levels.

Requirements

Completed or working towards a High School Diploma or General Education Degree (GED).
No prior experience required.
Ability to perform each essential duty satisfactorily with or without an accommodation.

Responsibilities

Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
Follows company policies relating to customer check out to increase customer satisfaction.
Operates front end scanning equipment and cash register.
Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
Follows all store and legal guidelines regarding sale of tobacco and alcohol.
Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
Responsible for general sanitation in the department.
Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
Disposes of trash properly.
Ensures smooth function of department and store by cooperating with co-workers and supervisors.
Responsible to continuously improve job performance.
Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
May also be called upon to assist in other departments.

Benefits

Competitive wage
Minimum essential coverage (MEC) Plan includes 100% in-network coverage for all preventative care services required by the Affordable Care Act (ACA)
Two supplemental medical plan options (Advantage and Elite plans)
Dental insurance
Vision insurance
Short term disability
Term life and AD&D
Voluntary insurance such as hospital indemnity and critical illness
Associate discount - 10% Weis brands
Auto and home insurance
Employee assistance program with mental health support and wellness
Pet insurance
Purchasing power
Paid time off
Sick pay
401(k) retirement savings plan (auto-enrolled after 60 days for age 21 or older)
Employer match is 50% on the first 6% of employee contributions to 401(k)
Weis scholarship program (after one year of service as of March 1)