Customer Experience Associate

Planet Honda•Golden, CO

9d•Onsite

About The Position

We are a family-owned and operated Automotive Group with dealerships in Golden, Colorado (Planet Honda, Planet Hyundai, and Genesis of Golden) and Ellisville, Missouri (Leo Payne Honda). Since 1996, we have been committed to ethical and fair business practices, offering a Negotiation-Free selling experience. Our group consists of 225 individuals, each contributing unique strengths to our collective success. We are dedicated to doing the right thing for our customers and our employees.

Requirements

Customer-minded, friendly individual.
Ability to build rapport with Service Guests.
Basic knowledge of operating computers, telephone equipment, and software programs.
Ability to work in a fast-paced, multi-task position.
Ability to remain cool, calm, and collected.

Nice To Haves

Passion for customer service excellence.

Responsibilities

Providing the first impression of the Planet Automotive Service Guest Experience with professionalism, clear communication, answering questions, and listening to guest concerns.
Acting as a key player in the Parts and Service team.
Assisting in de-escalating situations involving upset guests.
Utilizing provided phone training and word tracks to overcome objectives and concerns.
Answering repair status inquiries by working with Parts Specialists, Service Advisors, and Management.
Handling a fast-paced, multi-task position in an environment with 5-7 other staff members, managing simultaneous calls.
Scheduling service appointments and providing estimates on certain repairs.
Providing basic maintenance and warranty information.