Part-Time Customer Experience Associate

Sam Leman Automotive • Peoria, IL

4d • Onsite

About The Position

The Sam Leman Automotive Group is seeking a friendly, dependable, and customer-focused Part-Time Customer Experience Associate to join their team in Peoria. This position plays an important role in creating a positive experience for customers, both in person and over the phone. Responsibilities include assisting customers at the front desk, answering incoming calls, scheduling appointments, following up with prospective customers, and supporting the sales team with customer communication. This is a great opportunity for a college student or someone looking for a flexible part-time position in a professional, fast-paced environment.

Requirements

• Friendly, professional, and customer-focused
• Strong communication and interpersonal skills
• Comfortable speaking with customers both in person and over the phone
• Dependable, organized, and able to multitask
• Comfortable using computers and learning new systems

Nice To Haves

• Previous customer service, receptionist, sales support, or call center experience is helpful but not required

Responsibilities

• Greet customers and provide a friendly, welcoming first impression
• Answer and direct incoming phone calls
• Assist customers with general questions and appointment scheduling
• Respond to customer inquiries by phone, text, and email
• Follow up with customers who have expressed interest in purchasing a vehicle
• Make outbound calls to prospective and existing customers
• Assist the sales team with customer communication and follow-up
• Maintain accurate customer information and notes within our system
• Provide front desk coverage and general administrative support as needed
• Perform additional customer service duties as assigned

Benefits

• Flexible part-time scheduling
• Professional and supportive work environment
• Opportunity to gain valuable customer service and business experience
• Opportunities for growth and advancement within the Sam Leman Automotive Group

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed