Customer Experience Associate (WFH)

Spade Recruiting•Regina, SK

9d•Remote

About The Position

Are you ready to move your career in a new direction — one that offers growth, flexibility, and the chance to make a real impact? We’re looking for motivated, goal-driven individuals who want to build valuable skills, grow professionally, and help families access important benefit programs. Whether you’re starting a new career path or looking for your next opportunity, this role provides the training, mentorship, and structure needed to succeed. Our organization works with union members, veterans, educators, first responders, and other essential professionals across North America. Through partnerships with more than 44,000 unions and associations, we help working families understand and access supplemental benefits designed to provide added protection and peace of mind.

Requirements

Strong communication and interpersonal skills
Basic computer skills and comfort using digital tools
A reliable work ethic and self-motivated attitude
Good organization and time management
A professional, service-focused approach
Ability to pass a background check

Nice To Haves

Customer service, sales, or leadership experience is helpful but not required. Full training is provided for every new team member.

Responsibilities

Scheduling and conducting virtual or in-person appointments with members who have requested information
Explaining available coverage options in a clear, professional, and easy-to-understand way
Helping families identify plans that fit their needs
Building trust through strong communication, follow-up, and ongoing support
Maintaining accurate records and completing required documentation
Taking part in ongoing training, mentorship, and leadership development
Working with a supportive team focused on integrity, growth, and results