Customer Experience Associate (Future Opportunities) - Montreal-Est

TD•Montreal, QC

10d•Onsite

About The Position

At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with customers. This involves performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, the role focuses on understanding customer needs, identifying opportunities to promote products and services, and referring customers to appropriate team members or internal Bank partners, all while ensuring a positive customer experience. The Customer Experience Associate is expected to be an all-around champion who can understand customer needs, advise on best-suited banking solutions, process financial transactions accurately, and deliver excellent customer service.

Requirements

High School diploma and/or 1+ years of relevant experience
Strong administration, organizational, planning and time management skills to work in a fast-paced environment
Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Nice To Haves

Undergraduate degree or equivalent is an asset

Responsibilities

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence