Customer Experience Associate

Altair Global•Minnetonka, MN

1d•Hybrid

About The Position

This role involves supporting assigned clients' programs, responding to customer inquiries when the primary consultant is unavailable, and maintaining consistent communication with the consultant regarding customer activities. The associate will assist in ordering services, providing necessary documentation for customer files, and ensuring timely and complete documentation of all activities within Altair systems. Key responsibilities include processing customer requests for benefits such as disbursements, lodging, and travel, as well as undertaking any additional tasks, activities, or projects as required.

Requirements

Prior administrative experience and skills with exceptional follow-up skills
Ability to deliver a great customer experience
Demonstrated organizational and time management skills, high diligence
Working knowledge of various software applications and tools including but not limited to Microsoft Office Products, (Word, Excel, PowerPoint)
Able to confidently communicate at multiple levels across the Company and with others as required.
Ability to manage multiple tasks simultaneously
Deadline and time sensitive

Nice To Haves

High School diploma or the equivalent combination of experience, skills, training, and education required.

Responsibilities

General knowledge of Consultant’s assigned clients’ programs
Respond to general inquiries from customers when Consultant is not available
Communicate consistently with Consultant on any activities with customers
Assists in ordering services and providing documents and information for assigned customer files
Timely and complete documentation of activity in Altair systems
Process customer requests for benefits including but not limited to disbursements, lodging and travel
Any additional tasks, activities, and/or projects as required

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